Terms of Sales
Article 1. General information, contact, fields of application and purpose
L’Atelier MARCATI maakt de verkoperssite beschikbaar voor internetgebruikers www.lateliermarcati.com (websiteadres) met name gericht op e-commerce en de verkoop van producten die in de winkel worden gepromoot.
For this purpose, it is wise to read and consult the General Conditions of Sale (CGV) which regulate the conditions under which the use of the website must be carried out as well as the conditions/modalities under which purchases must be made. Any order for a product offered on the website, on a social network, at a fair or on a market, displayed by the seller requires consultation and express acceptance of these general conditions of sale by the buyer without reservation. These will prevail over any other special conditions not expressly approved by the seller in writing.
These general conditions of sale have been drawn up in compliance with the provisions of the Consumer Code as well as the Civil Code.
These general conditions of sale have been drawn up in compliance with the provisions of the Consumer Code as well as the Civil Code..
These conditions of sale are applicable to all contracts concluded between, on the one hand, the company L'ATELIER MARCATI, Atifa LENS whose head office is located at 17, Avenue du Grand Cortil in 4053 Embourg (Belgium), lateliermarcati@outlook .com, registered with the Banque Carrefour des Entreprises under number BE 0803 266 995, hereinafter referred to as “the seller” and, on the other hand, any consumer wishing to make a purchase, hereinafter referred to as “the buyer”.
By consumer we mean any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal activity (art. I.1, 2°, of the Code of Economic Law)..
Article 2. Characteristics, images, information and descriptions of product proposals
On-going par:
Product(s): various biens et services proposed on the website for the articles for aromatherapy, herbal therapy, lithography, etc. depending on the usage. The product is accompanied by a detailed description of the life and photography.
If the cell phone is open to additional requirements, certain criteria are strict indications and information regarding the nature of the contractual relationship.
In no way does the information and information on the site or referenced in the literature constitute a medical diagnosis or a medical prescription and should not be considered as such. Only a doctor is authorized to adequately assess the health of the buyer or consumer.
Photographs or other content may not be copied without permission from the author.
Article 3. Prices
The prices are indicated on the site, the prospectuses or on any other support relating to the products offered.
.With regard to online sales, the prices displayed on the product page on the site correspond to the amount to be paid in euros, all taxes included (VAT and other applicable taxes and duties).
Delivery costs are indicated in the order confirmation and are added to the total price of the products purchased, unless transport costs are offered by the company during a promotional announcement..
The seller reserves the right to modify its prices at any time. However, the prices applicable to the order are those in effect at the time of confirmation of the order. The seller also reserves the right to pass on to its prices any changes in the VAT rate that occur before or on the delivery date.
Article 4. Orders
The buyer who wishes to purchase a product or service must:
Be 18 years old; complete the identification form or customer references if they have one, complete the online order form giving all the references of the chosen products; check your order before confirming it; acknowledge having read these general conditions of sale and having accepted them; make payment according to the terms provided; confirm your order and payment.
Article 5. Sales
After having confirmed the order, its payment and having made the payment under the conditions provided, the sale is considered complete once the seller has accepted the order.
The order confirmation is sent by email to the address mentioned by the buyer at the time of their online order.
he confirmation of the order by the seller will provide the total price of the order as well as the details (unit price excluding VAT, the applicable VAT rate, the delivery amount, any discounts, etc.); a description of the order placed by the buyer, the date of conclusion of the contract, the company name, the full address of the head office and the VAT number of the seller; the name and full address of the buyer, the approximate date or delivery time.
Article 6. Right of renunciation
Damaged, damaged, soiled or incomplete product(s) will not be returned.
The product(s) must be returned in their original packaging, undamaged, accompanied by all their possible accessories, in particular the instructions for use or documentation as well as the original delivery note. The product(s) must under no circumstances have been opened, unpacked, unsealed or used in any way.
Within fourteen days, after acceptance of the return of the goods, the seller undertakes to reimburse the buyer, with the exception of shipping costs..
Under Article VI53, al 1, 3° to 5°, of the Belgian Code of Economic Law, the consumer cannot exercise his right of withdrawal for contracts for the supply of products made according to the consumer's specifications or clearly personalized, goods likely to deteriorate or expire quickly; sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery.
Under Article VI53, al 1, 3° to 5°, of the Belgian Code of Economic Law, the consumer cannot exercise his right of withdrawal for contracts for the supply of products made according to the consumer's specifications or clearly personalized, goods likely to deteriorate or expire quickly; sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery.
Article 7. Invoicing, payment and payment terms
Payments must be made in euros via bank transfer to the head office: L'Atelier MARCATI on Account BE45 7320 7041 6189 (BIC: CREGBEBB), opened in the name LENS Atifa with CBC, or via secure payment on the website. Invoices are payable in advance. For direct sales (market, fair, etc.), payments are made in cash against receipt or via electronic means such as Payconinq.
Any complaint regarding an invoice must reach us within eight calendar days of the date of receipt of the invoice.
Article 8. Delivery
With the exception of the provisions described below, the products will be shipped within the time limits stated on the confirmation and sent via the usual postal services or by carrier or by a means of your choice, unless otherwise agreed in writing.
The deadlines for the performance of the seller's obligations are not strictly strict. They are purely indicative with regard in particular to the availability of stocks, limitations of manufacturers, delays or non-performance by the seller's suppliers and subcontractors, days off, cases of force majeure, including the points previously mentioned, but also: strikes, technical incidents, etc
The seller's liability can only arise if the delay is significant and is solely due to a gross and intentional error on his part.
In addition, if the payment terms are not respected, if changes are decided by the customer after the order or if the buyer (the consumer) does not provide the necessary information within the specified period.
In the event of damage to the product(s), the buyer (the consumer) is obliged to refuse or not accept the goods, unless a written reservation is made on the carrier's delivery note. All complaints regarding the delivery of the product(s) must be received within five days of receipt. The complaint must be sent exclusively by registered letter to the registered office: L'Atelier MARCATI, 17, Avenue du Grand Cortil, 4053 Embourg - Belgium and be accompanied by a copy of the purchase document and the delivery note, supplemented with the written reservation as mentioned above.
After this period and the associated periods, any subsequent complaints due to visible defects will no longer be processed.
If the buyer (the consumer) is absent when the postman or carrier goes to the place of delivery and he does not collect it during the period that the package is at his disposal, the costs for resending will be borne by the buyer (the consumer ). customer).
Artikel 9. Article 9. Warrantyies
With regard to consumers, the seller guarantees the products he sells in accordance with the law of 1 September 2004 on consumer protection in the sale of consumer goods (Articles 1649 bis to 1640 octies of the Civil Code).
The consumer who notices the non-conformity of a sold product within two years after delivery of the good, must inform the seller within two months of its discovery by registered letter addressed to the seller's registered office (17, Avenue du Grand Cortil in 4052 Embourg-Belgium). This warranty only covers defects of conformity existing at the time of delivery of the goods. Defects or damage resulting from misuse, such as water damage, oxidation, drops or shocks, neglect and wear, are not covered by the warranty.
By purchasing a handicraft product, the buyer expressly acknowledges that he obtains a creation of a nature different from that of an industrial object for which it is not reasonable and generally permissible to expect the same degree of resistance from materials or workmanship, especially in the field of ergonomics. and aesthetics.
Attention is also drawn to the fact that excessive sweating of leather parts can cause rapid deterioration of the product.
The provisions of Articles 1641 et seq. of the Civil Code regarding hidden defects apply in full. The products sold are guaranteed against hidden defects for a period of one year from their delivery or transfer. The warranty can only be applied if the following conditions are met: (1) the defect makes the product significantly unsuitable for the use for which it is normally intended or for a special use expressly stated in the conditions of sale and (2) the product is or has been used under normal conditions. In order to make a claim under the warranty, the buyer must make his complaint regarding hidden defects known by registered letter addressed to the seller's registered office.
Artikel 10. Article 10. Responsibility
As stated in Article 2 of these general terms and conditions of sale, the purchase, use or consumption of the product(s) does not in any way exempt the buyer (the consumer) from consulting a doctor, regardless of the symptoms.
The seller cannot under any circumstances be held liable for damage of any nature whatsoever resulting from improper use or consumption of the product(s), or from any changes to the product(s) by the buyer (the consumer) or by the manufacturer..
The products and services offered by the seller do not include any guarantee of results.
If, for whatever reason, the seller's liability arises and if the seller is liable for damage, this can never be greater than the highest of the following values: either the value of the goods and services delivered and which is the cause of the damage; damage, i.e. the value of the financial intervention of the seller's professional liability insurance if it covers the operation.
Subject to the provisions of the legislation applicable in Belgium regarding compensation for personal injury and the exclusion of the limitation of liability in the event of fraud or gross negligence, the seller's liability is limited to the repair of directly foreseeable damage. The seller is therefore not liable for indirect damage.
Artikel 11. Article 11. Law and Competent Jurisdiction, Language
Applicable law and disputes: these conditions and the contract are subject to Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Liège.
In the event of multiple language versions of these general terms and conditions, only the French version will prevail.